Culture Director

Job Description: Atlantic & Hodges Culture Director

Objective:

The objective of this role is to establish a united and supportive culture that promotes team growth and collaboration. The Culture Director will work towards creating a positive environment that fosters growth and upholds the company's values.

Characteristics of an Ideal Atlantic & Hodges Director:

The following are the ideal characteristics of a Culture Director at Atlantic & Hodges:

• Balances results and relationships to align with CFA goals and culture.

• Operates independently with minimal supervision.

• Has the ability to troubleshoot and devise solutions when issues arise.

Responsibilities:

The Culture Director will be responsible for the following:

• Ensuring team members are celebrated on their birthdays and CFA anniversaries.

• Posting about birthdays and anniversaries on the Crew App.

• Rewarding team members with 25 recognition points on VSBL for their anniversary.

• Preparing birthday and anniversary videos a week ahead of time and ensuring the team sees them.

• Switching out the Shout Out board weekly.

• Posting about new Shout Out challenges on the Crew App.

• Ensuring that leaders create a welcoming environment and an enjoyable shift for team members.

• Providing leaders with challenges that foster a positive culture, such as giving out certificates of recognition or posting about a team member who went the extra mile.

• Following up to ensure the prize box is being utilized and contests are being run.

• Ensuring that extra bucks are being distributed.

• Working with an encouraging and positive attitude throughout every shift.

• Being vocal and intentional in creating an uplifting and encouraging environment by saying things like "great job __ on greeting" or "thank you for __".

• Keeping an eye on the prize box and alerting the team when it needs to be filled.

• Tracking "Cares about me," "Attentive/Courteous," and "Problem Resolution" scores and communicating them with the team.

• Working with the HR director to distribute rewards to team members when they redeem points on VSBL.

• Celebrating major holidays and events with baked goods, goodie bags, donuts, etc.

• Consistently posting and encouraging the team on Crew and VSBL.

• Creating weekly goals and emailing the recap to the People Director or meeting with the P. Director weekly.

Measurable Goals:

The Culture Director will be responsible for achieving the following measurable goals:

• Achieve 60% team member retention rate

• Maintain "Cares about me" score above 60%

• Increase "Problem Resolution" score above 30%

• Maintain "Attentive/Courteous" score above 78%