Asst. General Manager

The Assistant General Manager is responsible for supporting the General Manager in the day-to-day operations of the restaurant. This includes overseeing the team, ensuring excellent customer service, and ensuring that the restaurant meets and exceeds Chick-fil-A standards. The Assistant General Manager will lead by example and assist in creating a positive work environment for team members.

Operations

• Maintain Scores at top 20% or above

• Keep up with comment's on CEMs

• Conduct Customer walk thru, provided on @CFA once a month

• Meet with each leader twice a month

• Use surveys, Mystery shops in feedbacks & Learning with leaders accountable

Labor & Productivity

• Maintain Labor at 19.5 or top 33%

• Pull daily reports (Actual vs scheduled, Labor by daypart)

• Maintain productivity at $85

• Daily communication with shift leaders

Average Check

• Maintain breakfast and lunch average check at or above monthly goals.

• Ensure Suggestive selling is happening/Contests & Spot Checks)

• Ensure the team is versed in proper verbiage for suggestive selling

Cleaning

• Follow up on shift cleaning daily

• Communicate Opportunities

Maintenance & Repair

• Make sure TBR is always sought out

• Look for opportunities to maintain existing equipment

• Maintain M&R Budget

• Follow up on Repair & Charges

• Maintain Repair Log

Qualifications

• Must have at least 5 years of experience in Leadership

• Must have good coaching skills

• Must be available 40 hours a week

• Must be proficient in Microsoft office & Restaurant Software

• Must be able to work independently.